|
Courses >
Business Administration > Fundamentals of Supervision and Management
Syllabus:
All
courses run for six weeks, with a two-week grace period at the end. Two
lessons are released each week for the six-week duration of the course.
You do not have to be present when the lesson is released, but you must
complete each lesson within two weeks of its release.
A new
section of each course starts on the second or third Wednesday of each
month. If enrolling in a series of two or more courses, please be sure
to space the start date for each course at least two months apart.
| Week One |
| Wednesday - Lesson 01 |
How has management theory evolved over the last 100 years? In this
lesson, we'll take a fascinating glimpse back into the days of assembly
lines and scientific management. Why did we need managers in the first
place? We'll look at the ways organizations are structured and describe
managerial jobs in terms of the technical and managerial tasks that are
performed.
|
| Friday - Lesson 02 |
Let’s
see if we can identify the characteristics of a typical supervisor's
day, as well as ways that we can handle the challenges that day. We’ll
talk about ways to make the supervisor’s path smoother, such as
empowerment and communication. We'll also go over some helpful hints on
managing your image as a supervisor in your organization. How does one
begin to think, act, and look like a manager?
|
| Week Two |
| Wednesday - Lesson 03 |
Is
leadership distinct from management? Do you have what it takes to be a
leader, or are you cut out to be just a manager? In this lesson, we'll
look at the evolution of leadership research and begin to discuss the
fascinating field of motivation. Believe it or not, a good leader can
build motivation right into the design of a job.
|
| Friday - Lesson 04 |
In
this lesson, we'll look at the ways a supervisor can handle the
challenges of delegation, performance management, and time management.
Once we understand the challenges of the typical day, we can certainly
understand the importance of time management to a supervisor! In this
lesson, we'll identify time-wasters and time-savers.
|
| Week Three |
| Wednesday - Lesson 05 |
Time
to really dig into the topic dear to many managers’ hearts-motivation!
In this lesson, we'll clarify what managers need to understand about
human motivation, and help you to understand the links between
motivation and productivity.
|
| Friday - Lesson 06 |
Motivational
theories are great as long as they truly help you to manage people at
work every day. We'll look closely at four theories that pass that test
in this lesson: Maslow’s hierarchy of needs, Herzberg's two-factor
theory of motivation, the three levels of human need in Alderfer's
theory, and the three needs outlined by McClelland.
|
| Week Four |
| Wednesday - Lesson 07 |
Do
you believe that people naturally want to do a good job? Or are people
lazy by nature and need to be watched? In this lesson, find out if
you're a Theory X or a Theory Y-type of manager. There self-fulfilling
prophecies to each of those beliefs, and we'll go over both in this
lesson. We'll also discuss goal-setting theory, management by
objectives, and the various types of conflict you may meet when
motivating people.
|
| Friday - Lesson 08 |
In
this lesson, we'll define two more very practical and influential
motivational theories; Equity theory and expectancy theory. Then we'll
wrap up our theoretical discussion by making sure we understand the
importance of creating a motivational environment.
|
| Week Five |
| Wednesday - Lesson 09 |
Now
comes the hard part-when real life doesn't work out they way the
theories told us it should. What happens when conflict arises? We’re
going to talk about conflict and conflict resolution in this lesson.
We’ll include specific techniques of negotiation, a particular type of
conflict management.
|
| Friday - Lesson 10 |
We'll
broaden our thinking a bit in this lesson: We’ve been looking a lot at
individuals, but what about conflict and problem-solving in work
groups? In this lesson, we'll identify means of solving conflict
between groups. We'll also learn a problem-solving model that is useful
in work and in life!
|
| Week Six |
| Wednesday - Lesson 11 |
In
this lesson, we'll continue to explore the problem-solving model
introduced in Lesson 10 by talking about the importance of establishing
objectives, generating alternatives, and choosing a solution.
|
| Friday - Lesson 12 |
Lesson
12 concludes the problem-solving model by explaining the importance of
having a plan of action, and giving you the tools you need to carry the
plan through to completion. We'll conclude by taking a final look at
the conflict that can arise while solving problems and completing
action plans, and the appropriate use of power to solve some conflict.
|
To purchase this course, click the Enroll Now button below:
This
course includes a knowledgeable and caring instructor who will guide
you through your lessons, facilitate discussions, and answer your
questions. The instructor for this course will be Patricia Adesso.
 Patricia
Addesso has worked for over 20 years in retail, academic and
telecommunications organizations. She has a doctorate in
Industrial/Organizational Psychology, and well-grounded in the theory
of human behavior at work. In addition, she has held management
positions in three companies, and thus "speaks the language" of upper
management. This blend of the theoretical and the practical is the
hallmark of her consulting style. Dr. Addesso's specialty is
organization development and team building. She has been involved in
managing mergers, acquisitions, and other large-scale organizational
changes, and is currently involved in projects such as strategic
planning and personality assessments.
To purchase this course, click the Enroll Now button below:
Requirements:
Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins
(two free and simple downloads you obtain at
http://www.adobe.com/downloads by clicking Get Adobe Flash Player and
Get Adobe Reader).
To purchase this course, click the Enroll Now button below:
Student Reviews:
"A great course and very well presented. The topics coverd
were very interesting and extremely helpful. I have greatly benifited
form this course and look forward to taking the next level. Thank you."
"Great learning experience -will use in my daily supervisor role."
"I am lucky right now because my manager has been a mentor
for me. He is ready to retire and not looking to move up in the
company, so he has really taught me a lot of things that I have read in
this class so far. It is funny as I read through the course how much of
this we have discussed. This course has been some of the best reading I
have done in a while."
"I am really glad I found this course, and think it will
benefit me greatly in my future. I was very impressed with the whole
course. Very well done, and I would DEFINITELY recommend this to
others."
"I finished the first course about 6 weeks ago and am taking
the second. Just taking the first one has put me in the "1 of 2 people
being considered" for the General Manager position at the hotel I work
at! The certificate impressed corporate a lot, they took me to dinner
and told me I am a GOLDEN consideration for the position in June!
Thanks Patricia!"
"I have been a supervisor for 3 yrs now and I learned new and different things with this class. Thanks for the class."
"I liked the personal examples of the instructor that were
included. It made it very helpful to hear about real examples. I am
recommending this course to my boss and will be taking part 2."
"I really enjoyed this class and I printed out all my
lessons and supplementary material. It really help to have something to
refer back to. Please continue to offer these type of classes. I will
get enrolled in others. They were great and convenient for a wife,full
time employee, and mother of 3."
"I really enjoy this courses and I'm allready taking the 2nd part. The instructor is great and course content is awesome!"
"I really learned a lot with this course. It was very
interesting and everything seemed to be so true. I really took notice
with the items the instructor was talking about and saw these things to
be true in my work place. I really feel that I have an extra "boost" to
be a great supervisor. Thanks for the course and I look forward to
taking the next one."
"It’s not too soon to bring an apple to the teacher, is it?
Seriously, I really enjoyed this course. Your scenarios are clearly and
interestingly presented and pertinent to real-world settings. Although
I’m not in retail (economic development), I can easily see how the
dialogue you’ve set up will apply to my situation. I can also see how I
may have dropped the ball in certain situations and created more work
for myself than was necessary. Properly managed, the circumstance might
have had a different, more favorable outcome. Next time, I’ll know
better! One more thing…your quizzes are cracking me up! Cheers!"
"I've been involved in project engineering for a couple of
years now. This course was able to structure the things that I'm
dealing with on a day to day basis in an educational form for me. It
will be of good help for my current job as well as for future jobs in
higher management. Thanks and I'm looking forward to Fundamentals of
Supervision and Management II."
"My first management course. I was able to identify traits,
behaviours, etc. in my immediate manager during the course; as well as
traits, methodologies of my company. Very enlightening."
"My questions were answered in a most timely manner. I enjoyed taking this course and I know it will enhance my career."
"Taking this course was the best decision of my professional
career! I found that I was able to apply the lessons almost immediately
to my work life. I also found myself paying more attention to my
interaction with my family members. I'm glad I registered for the
second part of this course. I can't wait for it to start."
"Thank you. I enjoyed the course. It has already been beneficial to me."
"Thank you Patricia! I really got a lot from this class. This was the best online class I have ever taken!"
"The course satisfied my needs in the current position I
work in. It gave me some additional tools and background information
that will assist me daily. Thank you for the excellent course."
"This class has really opened my eyes. It is very important
to create in your daily agenda time to check on your
employees/assistant, and not to get so involved that you end up losing
money or something of that sort. I HAVE SAVED SO MUCH MONEY AND
EMBARASSMENT JUST BY CHECKING!!!!!!!!!I really am enjoying this class.
The weekly topics I end up living the same week. THANKS TEACHER!!!!!!!"
"This course was just what I need to hopefully get a
management position with my company in the near future. I now have a
better understanding. I have been in my business for 25 years and feel
I am ready to move from the sales side up to management. Thank you."
"This course was so educational that I have enrolled in the
2nd course. The instructor was very quick to respond to our questions,
and offer advice. I will strongly recommend this class and this
instructor!! Thanks, I really enjoyed this class and it was so easy to
fit into my busy schedule."
"This was an excellent course and I'm very happy I took it.
I am a new supervisor and I especially appreciated the conflict
resolution chapters. Thank you, Professor, for a great course. I'm
looking forward to Part 2."
"Very informative course. Using some of the techniques I was
able to get some good results with a couple of employees who were
thought to be poor performers."
To purchase this course, click the Enroll Now button below:
|
If
you have recently been promoted to a supervisory or management position
or want to learn how to become a more effective manager, this course
will help you master the basics of business by learning the language of
management.