(45 hours of instruction) In this course, you'll learn how to manage the flow of information in a health care setting. We'll discuss the reasons for keeping good medical records and who actually owns them. We'll examine the process for preparing a new patient record, including the types of reports a medical record contains and what order they go in. You'll also find out how to correct medical records, the different types of numbering and filing systems medical facilities use, and how to locate records that have been filed incorrectly.

Then you'll learn about communication in an office setting including communicating with disabled patients. And finally, we'll delve into the medical office administrative process. By the time you finish this course, you'll have acquired a thorough understanding of the records management process and of medical office administrative procedures.

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This course includes all required textbooks and access to expert instructors who can be reached by phone or e-mail.

Course Schedule:

Introduction:
Required Discussion Area Posting—Introduction

Week 1:

Today's Medical Office
Day 1: Facilities, Accreditation, and Regulatory Agencies
Medical Office Practice Assignment 1: Pages 1-4 and 6-7
Day 2: The Health Care Team
Day 3: Health Information Management
Medical Office Practice Assignment 2: Job 23, pages 23-24
Self-Quiz

Week 2:

Medical Records and HIPAA
Day 1: Administrative Tasks and Medical Records
Medical Office Practice Assignment 3: Jobs 1 and 2, pages 5-7
Day 2: Medical Records: Guidelines, Preparation, and Contents
Medical Office Practice Assignment 4: Jobs 3 and 7, pages 7-8 and 10-11
Required Discussion Area Posting—Your Experience with Forms
Day 3: HIPAA
Self-Quiz

Week 3:

Forms and Record Keeping
Day 1: Hospital and Specialty Medical Record Forms
Medical Office Practice Assignment 5: Jobs 11 and 20, pages 15 and 21-22
Day 2: Source- and Problem-Oriented Record Formats
Medical Office Practice Assignment 6: Jobs 8 and 24, pages 11-12 and 24-25
Day 3: Good Record-Keeping Practices
Medical Office Practice Assignment 7: Job 21, page 22
Self-Quiz

Week 4:

Records Management
Day 1: Records Management, Audits, and Control
Required Discussion Area Posting—Your Approach to Records Management
Day 2: Medical Record Content Security
Day 3: Indexes and Registries
Research Project Assigned
Self-Quiz

Week 5:

Electronic Records and Filing Systems
Day 1: Electronic Medical Records
Medical Office Practice Assignment 8: Job 29, pages 28-29
Day 2: Types of Filing Systems
Day 3: Numeric Filing Systems
Self-Quiz

Week 6:

Filing Processes and Equipment
Day 1: Color-Coded Filing, Cross-Indexes, and Alphabetizing Rules
Day 2: Filing Equipment and Supplies
Day 3: Space Utilization
Self-Quiz

Midterm Examination

Week 7:

Record Retention, Storage, and Destruction
Day 1: Record Retention
Required Discussion Area Posting—Record Retention Research
Day 2: Alternative Storage Solutions
Day 3: Destruction of Medical Records
Self-Quiz

Week 8:

Information Security and Office Communication
Day 1: Security and Release of Information
Day 2: Communication
Day 3: Meetings
Self-Quiz

Week 9:

Patients
Day 1: How to Treat Patients
Medical Office Practice Assignment 9: Job 28, page 28
Day 2: Patient Advocacy
Day 3: Communicating with Patients
Self-Quiz

Week 10:

Wellness and Correspondence
Day 1: Teaching Wellness
Day 2: Correspondence: Letters
Medical Office Practice Assignment 10: Job 10, page 14, and Job 33, pages 33-34 and page 52
Day 3: Incoming and Outgoing Mail
Self-Quiz

Week 11:

Computers and Office Equipment
Day 1: Fax and E-Mail
Day 2: Office Equipment
Day 3: Advantages and Disadvantages of Computerization
Medical Office Practice Assignment 11: Job 17, page 20 and page 46
Self-Quiz

Week 12:

Scheduling
Day 1: Scheduling Appointments
Medical Office Practice Assignment 12: Jobs 4 and 5, pages 8-9 and pages 44-45
Day 2: Scheduling Methods
Medical Office Practice Assignment 13: Job 9, pages 12-13, and Job 22, page 23
Day 3: Scheduling: Special Cases
Required Discussion Area Posting—Medical Office Scheduling
Self-Quiz

Week 13:

Insurance
Day 1: Medical Record Reviews
Day 2: Governmental Health Insurance Plans
Day 3: Types of Insurance Coverage
Medical Office Practice Assignment 14: Job 32, page 33
Self-Quiz

Week 14:

Daily Procedures
Day 1: Documentation Guidelines
Medical Office Practice Assignment 15: Pages 54-55
Day 2: Forms in the Medical Facility
Medical Office Practice Assignment 16: Jobs 13 and 14, pages 16-17, and Jobs 18 and 19, pages 20-21
Day 3: Budgets, Day Sheets, and Patient Statements
Medical Office Practice Assignment 17: Job 25, pages 25-26
Self-Quiz

Week 15:

Related Duties
Day 1: Health Care Statistics
Day 2: Miscellaneous Duties
Medical Office Practice Assignment 18: Job 6, pages 9-10, Job 30, pages 29-32, and Job 34, pages 34-35
Day 3: Opening and Closing the Medical Office
Medical Office Practice Assignment 19: Job 12, pages 15-16, and Job 15, pages 17-18
Submit Research Project and Job Assignments
Self-Quiz

Final Examination

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This is an Self-Study syllabus.

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Requirements:

Microsoft Windows Vista or XP, Microsoft Office 2007 (Home and Student Edition, Standard Edition, Small Business Edition, or Professional Edition are all acceptable), Internet access, e-mail, Macromedia Flash Player, Macromedia Shockwave Player, Apple Quicktime, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.

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